![]() By comparing the rating of UI-related reviews and other reviews of an app, we observe that UI-related reviews have lower ratings than other reviews. In particular, we analyze more than 3M UI-related reviews from 22,199 top free-to-download apps and 9,380 top non-free apps in the Google Play Store. In this article, we conduct an in-depth empirical study to analyze the UI issues of mobile apps. Users’ feedback (e.g., user reviews in the Google Play) provides a way for app owners to understand how the users perceive the UI. However, it is hard for even professional designers to determine if the UI is good or not for end-users. ![]() ![]() UI (User Interface) is an essential factor influencing users’ perception of an app.
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